Contact Us

Got a question about a sweepstakes casino, spotted something on the site that needs a second look, or just want to tell us we missed your favourite platform? This page explains how to reach us and what kind of contact makes sense for what we actually do.

What we can help with

Sweeps Sites is an independent research and comparison site. We don't operate any of the sweepstakes casinos we cover, we don't process deposits or redemptions, and we can't access anyone's player account. That means the questions we're best placed to answer are things like:

• Corrections or updates to a review — for example, if a bonus offer, eligible-state list, or redemption threshold has changed
• Feedback on how we present or rank operators such as Crown Coins, SplashCoins, Casino.Click, or the other sites listed on our homepage
• Suggestions for new or newly launched sweepstakes casinos we haven't reviewed yet
• General questions about how the sweepstakes model works, including Gold Coins versus Sweeps Coins, or how prize redemption is meant to function
• Reports of broken links, outdated information, or anything on the site that reads unclear or wrong

What to contact the operator about instead

Because we're a comparison and review resource rather than a gaming operator, some issues need to go directly to the sweepstakes casino itself, not to us. If your question involves any of the following, the operator's own support team is the right place to start:

• Account access, login problems, or password resets
• Identity verification (KYC) requests, including submitting a photo ID or proof of address
• Redeeming Sweeps Coins, checking a redemption's status, or asking about processing times
• Payment issues tied to purchasing Gold Coin packages
• Bonus terms, wagering conditions, or promotional eligibility on a specific account
• Closing an account or requesting a self-exclusion

Every legitimate operator publishes its own support contact — usually through in-app help, a support email, or a live chat widget once you're logged in. We'd encourage checking there first, since account-specific details aren't something a third-party site like ours can see or change.

Before you reach out about a specific site

If your message is about one of the platforms we cover, a bit of detail helps us respond usefully:

1. Which operator you're asking about (for example, McLuck, Spree, or Dorados)
2. What specifically looks incorrect or outdated — a bonus figure, a state restriction, a rating, or something else
3. Where you saw it, so we can locate and check the page
4. Any source you're relying on, such as a screenshot of the operator's current terms

We verify details like eligible states, age requirements, and welcome offers as of our last fact-check, but operators do change their terms without much notice, so reader tips are genuinely useful for keeping listings current.

A note on what we're not able to advise on

We can explain how the sweepstakes model generally works — the difference between free-to-play Gold Coins and promotional Sweeps Coins, or the general idea of no-purchase-necessary entry — but we can't tell you whether a particular site is legal for you to use in your specific state, or give tax advice on a prize redemption. Sweepstakes casino availability varies by state, some states restrict or prohibit this model entirely, and operators frequently decide for themselves which states they'll serve. Laws and operator policies both change, so always check a platform's own terms and your state's current rules rather than relying on any third-party summary, including ours. If you have concerns about your own play, our Responsible Gambling page has resources worth reading first.

Our reviews and how we're funded

We may earn a commission when readers sign up with an operator through links on this site. That relationship never decides our rankings — offers and ratings are set independently of any commercial arrangement. If you want to understand our review approach in more detail, or how the site is put together, the About Us page covers that, and our Terms and Conditions set out the legal basics for using the site itself.

Getting in touch

For anything covered above — corrections, feedback, or a general question about how sweepstakes casinos work — reach out through the contact details provided elsewhere on this site. We read every message, though as an independent publisher we can't guarantee a response time, and we're not able to resolve account-level issues on behalf of any operator. For those, going straight to the platform in question will almost always be faster.